Frequently Asked Questions
Thank you so much for shopping with us. Below you will find our most frequently asked question (FAQ). Please read our FAQ before sending us a message.
We are glad to bring our customers great value and service. That’s why we provide FREE SHIPPING ON ALL ORDER.
We accept all the major Payments methods include Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, PayPal, etc.
Standard Shipping Times:
US and Canada: 12 – 25 days*
other countries: 14 – 30 days
Busy Season: 21- 45 days
*This doesn’t include our 4-5 day processing time*. .
You’re covered – Our store is is Certified Level 1 PCI DSS compliant. When you checkout via Secure Checkout, you do not expose bank details or card numbers. It’s an added layer of protection for your financial information..
You will receive a receipt delivered to your email account. When your order ships, a delivery date is determined from the tracking number. Please expect a confirmation email with your tracking number within 3-5 business days.
Order cancellationAll orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled..
Good Question. It’s a multi-step process that’s as follows: After checkout and payment, Orders are processed and ships directly to our supplier’s warehouse. It takes us 3-5 BUSINESS DAYS to process your order and fulfill packaging. After your package leaves our facility, it takes roughly 12-25 BUSINESS DAYS (It also affects CUSTOM clearance) until it’s delivered to your shipping address!
Yes, we ship internationally.
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