Frequently Asked Questions

Thank you so much for shopping with us. Below you will find our most frequently asked question (FAQ). Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We are glad to bring our customers great value and service. That’s why we provide FREE SHIPPING ON ALL ORDER.

Which payment methods are accepted in the Online Shop?

We accept all the major Payments methods include Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, PayPal, etc.

How long will delivery take?

Standard Shipping Times:

US and Canada: 12 – 25 days*

other countries: 14 – 30 days

Busy Season: 21- 45 days

*This doesn’t include our 4-5 day processing time*

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How secure is shopping in the Online Shop? Is my data protected?

You’re covered – Our store is is Certified Level 1 PCI DSS compliant. When you checkout via Secure Checkout, you do not expose bank details or card numbers. It’s an added layer of protection for your financial information..

What exactly happens after ordering?

You will receive a receipt delivered to your email account. When your order ships, a delivery date is determined from the tracking number. Please expect a confirmation email with your tracking number within 3-5 business days.

Can I cancel my order?

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled..

How long does it take to receive my order?

Good Question. It’s a multi-step process that’s as follows: After checkout and payment, Orders are processed and ships directly to our supplier’s warehouse. It takes us 3-5 BUSINESS DAYS to process your order and fulfill packaging. After your package leaves our facility, it takes roughly 12-25 BUSINESS DAYS (It also affects CUSTOM clearance) until it’s delivered to your shipping address!

Do you ship outside the United States?

Yes, we ship internationally.

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